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1. REGISTER & LOGIN
You can easily browse the wide range of motion and fluid control equipment available through the webstore, however to request quotations online you must first register on the webstore and login.
New Users
Click the "register now" link in the login panel on the homepage, and complete the short registration form. Once you have submitted the form, you will receive an automatically generated e-mail, which will inform you that your account is active and you can access the Webstore immediately.
Top Login
When returning to the site you will need to supply your email address
and password before you can request any quotations online. Click on "login" in the left hand panel of the homepage,
then enter your email address and password to login.
Top Password Reminder
If you have forgotten your password, click on the "Forgotten your password?" link on the login page, then enter your email address. Your password will be sent by email to your registered email address. For security you should then change this to something more memorable within "My Details".
Top Change Personal Details
If your registration details have changed you can amend them in "My Details".
Top 2. REQUESTING A QUOTATION What is the Quick Basket?
The quick basket offers a speedy way to add products into a shopping basket. If you know the part number of the product you need, simply key it directly into the quick basket. You can add up to 10 different items at one time!
You can either use the mini-quickbasket on your webstore homepage, or you can use the main-quickbasket by clicking on the link in the "Quick Links" panel.
Once you have entered your items into the basket, click ‘Add to Basket’ and your items will be added to you shopping basket.
Top What is the Paste Basket?
Located on the homepage, the "Paste Basket" offers an even quicker way to add products into a shopping basket – simply copy & paste! You no longer have to manually enter your order details – simply copy your part numbers and quantities from your own purchasing system or spreadsheets for example, and paste them directly into the empty "Paste Basket". You can enter one part number per line, with a space, tab or comma separating the quantity, for example:
100200400 10
R07-100-NNKG,2
Once you have entered your items into the basket, click ‘Add to Basket’ and your items will be added to you shopping basket.
Top How do I search for products?
The search box located on the homepage allows you to search for products using partial or complete part numbers, and keywords. Your search results allow you to view both "catalogued" and "non-catalogued" products, and enable you to add items directly to your basket. For more information you can click on the product name and visit the product information page where you will have access to detailed technical information, accessories and relevant datasheets.
Top View your Basket
Your basket contains all the items you have selected and added, either from the catalogue, quick basket or paste basket. A short basket summary containing the items you have added is always visible on the left hand side of every page, however you can view the entire contents of your basket by clicking the "View Basket" link.
Once your basket is complete, you can amend items already added, delete items or continue adding items to the basket.
Top Changing Item Quantities
If you wish to amend the quantity of an item already in your basket, change the number in the "Quantity" box and click the amend quantity button at the end of the relevant order line to confirm any changes. This button is marked with a '1'.
Top Deleting Items from your Basket
If you wish to delete an item from your basket, click the delete button at the end of the relevant order line. This button is marked with an 'X'.
Top Adding comments to your Quotation
You can add comments to an individual line within your basket, for use as a personal reminder. Type your text into the text box above your basket and then click the add comments button at the end of the relevant order line. This button is marked with an 'A'.
Top Submitting your Quotation
If you are happy with your basket do not forget to submit it! To complete
your request for a quotation simply check all the items and quantities
in your basket by clicking the "View Basket" link. Once everything
is checked click the "Request a Quotation" link underneath
the basket. Complete all the required details "Submit". Check
all of the details on the summary screen then click the "Order"
link to complete your order. You will receive a confirmation by email
shortly after it has been submitted.
Top 3. WEBSTORE FUNCTIONALITY Saved Baskets & Quotes
All items added to your basket will be automatically saved by the webstore, however you have the option to manually save the items in your basket for use in the future by clicking the "Save quote" link beneath your basket. You can either "save & empty basket" or "save & continue". "Save & continue" saves your quote but returns you to the basket to continue. "Save & empty basket " allows you to save a quote for use in the future. A copy of any quotes that you manually save will be automatically sent to your registered email address.
Your most recent saved baskets will be displayed at the top of your webstore homepage for easy access, however you can search and view all saved baskets by clicking the "Saved Quotes" link in the quick links panel.
Top 4. GENERAL What are Cookies?
"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies contain your country of origin and username, but do not contain any other personal information. Most Web browsers automatically accept cookies. In order to work correctly, the webstore requires that you have cookies enabled in your browser settings.
Top Hours of availability
The webstore is available for orders 24 hours a day, however quotations will not be processed outside of normal working hours.
Top 5. LEGAL ISSUES Security/Privacy policy
All customer data we collect is protected against unauthorized access. We are committed to protecting your privacy. We use the information we collect on the site to make shopping at norgren.com possible and to enhance your overall shopping experience. We do not sell, trade, or rent your personal information to others.
By using our Webstore, you consent to the collection and use of this information by Norgren Ltd. If we decide to change our privacy policy, we will post the changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.
Top Terms and Conditions
Terms
and Conditions of sale can be found on a different document.
Top Misuse of Online Ordering System
Norgren can not be held responsible for any misuse of the ordering system by your employees or companions. Security of your user name and passwords are your responsibility. If you suspect any fraudulent use of your account, please contact us immediately.
The customer is responsible for advising Norgren if he moves company or if a user profile relating to their company has expired.
Top Copyright Notice
All materials appearing anywhere on norgren.com sites are protected by worldwide copyright laws and treaty provisions. The copyright on such materials is held by Norgren Limited or by the original creator of the materials. None of the materials may be copied, reproduced, modified, published, uploaded, posted, transmitted, or distributed in any form or by any means other than as described by Norgren or with Norgren's prior written permission. All rights not expressly granted herein are reserved.
Top Quality & Warranty
All products sold by Norgren have a standard 2 year warranty and are ISO 9000 certified.
Top 6. CUSTOMER SERVICES Contact Us
Norgren offer a specially trained customer service facility who will be help you with product, account or general webstore related questions.
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Call Back
The Call back feature gives you the facility to make requests, give feedback or ask questions directly to customer services. You can select the method you wish our team to respond to you by, either phone, fax or email.
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