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1. REGISTER & LOGIN
You can easily browse the wide range of motion and fluid control equipment
available online, however to view price & availability information or
to order online you must first register on the Product Area and login.
New User Registration
If you are a new customer to Norgren you can register for an online account.
Click the "Registration" link in the login panel on the homepage,
and complete the short registration form. Once you have submitted
the form, you will receive an automatically generated e-mail, which will
inform you that your account is a credit card account and you can access
price & availibility immediately.
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When returning to the site you will need to supply your email address
and password before you can order or view price & availability. Click on "login" in the left hand panel of the homepage and enter your
email address and password.
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Password Reminder
If you have forgotten your password, click on the "Forgotten
your password?" link on the login page, then enter your
email address. Your password will be sent by email to your registered
email address. For security you should then change this to something more
memorable within "My Details".
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Change Personal Details
If your registration details have changed you can amend them in "My Details".
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2. PRICE & AVAILABILITYCheck Price & Availability
The "Price & Availability" function allows you to see price
and lead times for individual items without adding the item to your basket.
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Price & Availability Information
You will need to register and login before you can access pricing and
availability.
Prices are quoted in $ US. The unit price excludes shipping charges and
taxes. These will be added within the shopping basket and are included
in the total order price quoted.
Stocked items are normally available for same day shipping, when the order
is received before 1:30 pm CT, Monday to Friday excluding national holidays.
We also offer overnight shipping for an additional charge. If you select
a non-stock item you will be advised as to when it will be shipped.
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3. ORDERING ONLINEWhat is the Quick Basket?
The quick basket offers a speedy way to add products into a shopping basket.
If you know the part number of the product you need, simply key it directly
into the quick basket. You can add up to 10 different items at one time!
You can either use the mini-quickbasket on your homepage, or you can use
the main-quickbasket by clicking on the link in the "Quick Links"
panel.
Once you have entered your items into the basket, click ‘Add to
Basket’ and your items will be added to you shopping basket.
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What is the Paste Basket?
Located on the homepage, the "Paste Basket" offers an even quicker
way to add products into a shopping basket – simply copy & paste!
You no longer have to manually enter your order details – simply
copy your part numbers and quantities from your own purchasing system
or spreadsheets for example, and paste them directly into the empty "Paste
Basket". You can enter one part number per line, with a space, tab
or comma separating the quantity, for example:
100200400 10
R07-100-NNKG,2
Once you have entered your items into the basket, click ‘Add to
Basket’ and your items will be added to you shopping basket.
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How do I search for products?
The search box located on the homepage allows you to search for
products using partial or complete part numbers, and keywords. Your search
results allow you to view both "cataloged" and "non-cataloged"
products, and enable you to add items directly to your basket. For more
information you can click on the product name and visit the product information
page where you will have access to detailed technical information, accessories
and relevant datasheets.
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View your Basket
Your basket contains all the items you have selected and added, either
from the catalog, quick basket or paste basket. A short basket summary
containing the items you have added, together with a running total is
always visible on the left hand side of every page, however you can view
the entire contents of your basket by clicking the "View Basket"
link.
Once your basket is complete, you can amend items already added, delete
items or continue adding items to the basket. You will be charged for
all items that are contained in your basket when you click "checkout"
to process your order.
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Changing Item Quantities
If you wish to amend the quantity of an item already in your basket, change
the number in the "Quantity" box and click the amend quantity button at
the end of the relevant order line to confirm any changes. This button
is marked with a '1'.
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Deleting Items from your Basket
If you wish to delete an item from your basket, click the delete button
at the end of the relevant order line. This button is marked with an 'X'.
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Adding comments to your Order
You can add comments to an individual order line within your basket, for
use as a personal reminder. Type your text into the text box above your
basket and then click the add comments button at the end of the relevant
order line. This button is marked with an 'A'.
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Submitting your Order
If you are happy with your order do not forget to submit it! To complete
your order simply check all the items and quantities in your basket by
clicking the "View Basket" link. Once everything is checked
click the"Checkout" link underneath the basket. Complete all
the details on the "order details" page, including your personal
"Purchase Order Number", then click "Submit". Check
all of the details on the order summary screen then click the "Order"
link to complete your order. You will receive a confirmation of your order
by email shorty after it has been submitted.
Details of your order can now be accessed through "order history".
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4. PAYMENT & SHIPPINGPayment Methods
We accept all major credit cards and you can safely enter your credit
card details via VeriSign - our secure payment server provider, which
encrypts all submitted information.
After selecting to pay by credit card, click the 'proceed' button. Check
the confirmation page before clicking 'proceed' again. At this point you
will be transferred to the secure VeriSign environment, where you will
be asked to complete your credit card details.
To provide you with an additional layer of security, Norgren do not store
any credit card details that are provided. Your credit card details are
transferred to a secure machine across a proprietary one-way interface.
This computer is not accessible by network or modem, and the number is
not stored anywhere else.
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Shipping Charges
| Shipping Method | Premium Charge | | UPS Ground | - | UPS Next Day Air
If the order is placed after 12.30 pm MDT, overnight
delivery may not be available. Please note: The overnight shipping option does not change the
leadtime of an order. | $50.00 | The minimum order value is $50. For orders less
than $50, the appropriate supplemental handling charge will be
added to bring the order to $50. |
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Sales Tax will be charged at the appropriate rate. Sales tax is added
to your order online.
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Certificate of Conformity
To request a certificate of conformity, please contact customer service
on (800) 766-6674.
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5. ORDER PROCESSINGOrder Processing and Shipping
All orders are entered into our business system shortly after they are
submitted. You will receive an email order confirmation once we have processed
your order. The latest time for an order to be entered onto Norgren's
system for next day shipping is 1:30 pm CT Monday - Friday. We offer overnight
shipping for a premium charge.
If there is a problem with your order, it will not be accepted for normal
processing. Norgren Customer Services will contact you to discuss how
you wish your order to proceed.
All shipments are subject to stock availability.
The lead-time quoted refers to when your order will be shipped. For delivery
information on out of stock items please contact customer services on
(800) 766 6674.
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Returns Procedure
If you wish to return an item which you have bought over the internet
please contact Norgren (800) 766 6674.
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Changes to Orders
Once your order has entered the processing cycle, we cannot accept changes.
Order changes cannot be accepted via the Internet. If you need to make
a change, please have your web order number and sales order number ready
when you call customer services on (800) 766 6674.
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Confirming PO's
Please do NOT send confirmatory Purchase Orders for your web orders. We
handle a large volume of orders every day and are not able to process
confirmations. Our system will automatically e-mail your order information
once it has been submitted successfully.
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6. FUNCTIONALITYOrder History
The Order History area allows you to check the status of ALL
the orders placed on your account – online , by fax or even over the telephone
. You can review their status, and see our latest promise date. You can
even re-order them to save you time in the future!
To search for web orders either select the date the order was placed or
enter the Web Order number. All other orders (telephone, fax) can be searched
using your Purchase Order number or the Norgren Sales Order number.
Your most recent orders will be displayed at the top of your homepage
for easy access, however you can search and view all previous orders by
clicking the "Order History " link in the quick links panel.
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Saved Baskets & Quotes
All items added to your basket will be automatically saved, however you
have the option to manually save the items in your basket for use in the
future by clicking the "Save" link beneath your basket. You
can either "save & empty basket" or "save & continue". "Save
& continue" saves your quote but returns you to the basket to
continue. "Save & empty basket " allows you to save a quote for use
in the future.
Your most recent saved baskets will be displayed at the top of your homepage
for easy access, however you can search and view all saved baskets by
clicking the "Saved Baskets" link in the quick links panel.
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Reordering Previous Web Orders
Click the "Order History" link in the quick links panel. Your
most recent orders will be displayed at the top of the page, however you
can search all previous orders by date or order number. Click the order
number to view the contents of your order. You can then add this order
to a new basket by clicking the "Add to basket" link. The whole
order will be added to your current basket where you can amend items or
continue shopping.
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7. GENERALWhen do we charge your Credit Card?
We do not charge your credit card until we ship your order. If you are
owed a full or partial refund, we will credit your trade account or credit
card.
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What are Cookies?
"Cookies" are small pieces of information that are stored by your browser
on your computer's hard drive. Our cookies contain your country of origin
and username, but do not contain any other personal information. Most
Web browsers automatically accept cookies. In order to work correctly,
you need to have cookies enabled in your browser settings.
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Can I place an Order if I am Outside of the
USA?
If you are resident outside of the USA you will not be able to place an
online order through the Product Area. Please check availibility on your
local Norgren website http://www.norgren.com.
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Hours of availability
The Product Area is available for orders 24 hours a day, however orders
will not be processed outside of normal working hours. The latest time
for order for same day shipping (where appropriate) is 1:30 CT Monday
to Friday (excluding National holidays). Registration and account opening
will be dealt with during normal working hours (excluding National holidays).
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8. LEGAL ISSUESSecurity/Privacy policy
All customer data we collect is protected against unauthorized access.
We are committed to protecting your privacy. We use the information we
collect on the site to make shopping at norgren.com possible and to enhance
your overall shopping experience. We do not sell, trade, or rent your
personal information to others.
By using our Product Area, you consent to the collection and use of this
information by Norgren Inc. If we decide to change our privacy policy,
we will post the changes on this page so that you are always aware of
what information we collect, how we use it, and under what circumstances
we disclose it.
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Terms and Conditions
Terms and Conditions of sale can be found on
a different document.
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Misuse of Online Ordering System
Norgren can not be held responsible for any misuse of the ordering system
by your employees or companions. Security of your user name and passwords
are your responsibility. Credit Card orders received by us are considered
authentic and are shipped promptly by our automated system. If you suspect
any fraudulent use of your account, please contact us immediately so your
account can be placed on hold.
The customer is responsible for advising Norgren if he(/she) moves company
or if a user profile relating to their company has expired. A prime user
for a company has responsibility for updating his(/her) own company's
buying accounts.
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Copyright Notice
All materials appearing anywhere on norgren.com sites are protected by
worldwide copyright laws and treaty provisions. The copyright on such
materials is held by Norgren Inc or by the original creator of the materials.
None of the materials may be copied, reproduced, modified, published,
uploaded, posted, transmitted, or distributed in any form or by any means
other than as described by Norgren or with Norgren's prior written permission.
All rights not expressly granted herein are reserved.
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All products sold by Norgren have a standard 2 year warranty and are ISO
9000 certified.
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9. CUSTOMER SERVICESContact Us
Norgren offer a specially trained customer service facility who will be
help you with product, account or general questions.
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Call Back
The Call back feature gives you the facility to make requests, give feedback
or ask questions directly to customer services. You can select the method
you wish our team to respond to you by, either phone, fax or email.
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